Opening or Closing Your Account

Opening Your Account

To start the new service, please call our office at 218-281-5711 or visit our office towards the back of City Hall (124 North Broadway) between 8 am and 4:30 pm. Monday through Friday.

To activate an account, we'll need the following:

  • Name to be associated with the account
  • The address you're moving into (and mailing address if changing)
  • Contact number
  • Move-in/start date

Your first bill will include a set-up fee of $20 to cover the cost of starting service at the new address.


Deposits will be required from customers who are renting or leasing the property. Rental customers are also required to pay the $20 set-up fee up-front along with the deposit.

Closing Your Account

To close your account, please call us at least a day or two before you move. We'll need your present address, last day of service, and a forwarding address or mailing your final bill. Any deposit to be refunded will be credited toward your final bill. Any amount remaining will be sent to the forwarding address via refund check.